Content and Process Integration
Companies wrestle with finding successful strategies to manage the large volumes of electronic content and the processes that interact with this content. Good governance requires that all content be accounted for, properly secured and appropriately retained. So organizations impose processes and requirements to ensure good governance. However, these requirements are often treated as secondary by users who just want to get on with their work. From their perspective, the organizations penchant for governance usually comes in the form of time-consuming, mind-numbing processes built on inefficient, disconnected systems. They want to feel like they are getting things done quickly, without pain and preferably in a way that is experientially stimulating. The needs of the user and the company are not mutually exclusive and neither should be allowed to negatively impact the other. In fact, if done right, the focus on user experience through a better integration of content and process can lead to a better realization of the organization’s goals.