Streamlined Access and Control for Helpdesk Staff
Assistant enables your helpdesk staff to perform advanced iManage Work functions without needing NRTAdmin access, ensuring that critical tasks are completed securely and efficiently across your organization. This powerful tool is designed to optimize support processes, allowing your team to manage and update content with precision.
Key Features of Assistant
- Simultaneous Operations Across Libraries: Perform searches and execute operations across multiple libraries at once, streamlining workflows and saving time.
- Optimized Task Performance: Ensure smooth system performance with task optimization, reducing the risk of slowdowns or bottlenecks.
- Content Management Flexibility: Manage content seamlessly, no matter where it resides, without disrupting user access or exposing sensitive data.
- Controlled Access: Provide staff with access only to the content they need, enhancing security and reducing the risk of unauthorized data exposure.
- Adjustable Security Settings: Make security adjustments without blocking user access or exposing unnecessary content, ensuring that users have the right level of access.
- Comprehensive Audit Logs: Examine detailed audit logs to track all actions taken, with the ability to revert changes without undoing necessary triggers.
- Granular Profile Updates: Change metadata in a controlled way without removing required values, allowing for precise and safe updates.
- User Activity Monitoring: Review updates performed by any user at any time, ensuring transparency and accountability in all operations.
- Universal API Compatibility: Fully compatible with iManage Work 10 environments, whether on-premises or in the cloud, ensuring seamless integration and functionality.
Empower Your Support Teams
Assistant is designed to delegate end-user support functions to administrative staff without granting them full NRTAdmin access. This allows helpdesk teams to assist users effectively while maintaining the integrity of your data. All actions are securely performed across databases, with a robust logging mechanism that tracks every operation, giving your organization peace of mind.
Designed for iManage Work 10 Environments
Whether your organization operates in the cloud or on-premises, Assistant is tailored to work within any iManage Work 10 environment. It empowers your IT support teams to locate relevant content quickly and execute targeted operations on individual items, client/matter groups, or entire libraries, regardless of geographic boundaries, based on specific search criteria.
Discover the Benefits of Assistant
Assistant goes beyond basic productivity tools, providing your support teams with the capabilities they need to manage and update content efficiently and securely. By empowering your helpdesk with advanced functionalities, you can ensure that your organization maintains optimal performance while safeguarding sensitive data.